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• Improve your operations, full service property management
Free Mystery Site Evaluation• 30+ years of self-storage management experience
• Decrease vacancy loss, increase income
• Facility evaluations, Feasibility studies

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How to Run Your Self Storage Facility More Efficiently

Building a Sales Orientated Team - Self Storage Industry

  • Lead by example—answer the phone, take care of the walk in customer and get the sale—over come the objection with solutions- share results with team.

  • Evaluate - often set myself up in the office and let staff know I need some time to do emails—let myself blend in and evaluate interaction with customers. After transaction is complete, I will review and make suggestions on how to get the sale.

  • Role play training for meetings — meet managers or assistants at a facility and do role play—“Show and Tell”- build value and pass info on to customers before price. Assistants love the attention.

  • Focus on the basics - listening to the customer and provide solutions.

  • Make light of scripts and instead show them how to use the tool provided.

  • Audits are actually used as a training tool to identify issues and coach for improvement.

  • Visit comps with manager to id strengths/weaknesses of comps to id selling opportunities.

  • Heavy emphasis on phone and mystery shops including praise, write ups, terminations and areas of opportunities.

  • Constant communication to the team with emails, flash reports, to drive competitive spirit.

  • Praise those who do well –let the group know of someone’s accomplishments.

  • Keep them focused on the rentals and performance vs. LY and budget.


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